Return & Refund Policy

At SK3 AROMA, every product is carefully checked and packed before dispatch. Due to the nature of fragrance and personal care products, we follow a strict no-return and no-refund policy once an order is delivered.

1. No Return / No Refund

Perfumes, body creams, and bukhoor are non-returnable and non-refundable once opened, used, or tampered with. This policy is in place for hygiene, safety, and quality reasons.

2. Damaged or Incorrect Products

If you receive a damaged, leaked, or incorrect product, please contact us within 24 hours of delivery.

To be eligible for replacement:

A clear unboxing video is mandatory (from sealed package to product)
The issue must be reported within 24 hours
The product must be unused and in original packaging

Without an unboxing video, no claims will be accepted.

3. Replacement Policy

Approved cases will be eligible for replacement only
No cash refunds will be provided
Replacement depends on product availability

4. Fragrance Preference Disclaimer

Fragrance selection is subjective.
Returns or refunds will not be accepted for reasons such as:

Dislike of fragrance
Change of mind
Expectation mismatch
Performance perception

5. Order Cancellation

Orders can only be cancelled before dispatch.
Once shipped, cancellation requests will not be accepted.

6. Courier & Delivery Issues

SK3 AROMA is not responsible for delays, damages, or losses caused by courier partners after dispatch. However, we will assist in raising a support request where possible.